The Scanning & Document Workflow service offers many levels of support depending on your needs. Frequently Asked Questions and Training are good resources to get started.

Support for: 

Department Power Users

For issues with the application or workflow, contact the KU IT Application Analyst at workflow@ku.edu.

For technical issues, contact your department's IT Support Staff.


Faculty and Staff

Read about the individual workflow and any extra documentation on this site.

If you're experiencing a technical issue related to a printer, scanner, browser or workstation, contact your department's IT Support Staff.

If you have a question about the business process, workflow, security role/access or application, contact your department Power User.


Department Technical Support Staff

For issues with the application or workflow, refer the user to the department Power User. If needed, contact the KU IT Application Analyst at workflow@ku.edu.

For technical issues, check the Knowledge Base and then ask Tier 2 Support


Students

Contact the KU IT Customer Service Center at itcsc@ku.edu or 785-864-8080.


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Note: If you're not connected to the secure JAYHAWK Network, you will need to launch KU Anywhere in the myKU Portal.

Get Started

Have an idea for a new workflow? Or, would you simply like to convert accumulated files to digital records?

See how the process works and request a project under Get Started.

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