Overview

The Scanning & Document Workflow service offers many levels of support depending on your needs. Frequently Asked Questions and Training are good resources to get started.

  1. Students:
    • Contact the KU IT Customer Service Center at itcsc@ku.edu or 785-864-8080.
  2. Faculty and Staff:
    • Read about the individual workflow and any extra documentation at Workflows.
    • If you're experiencing a technical issue related to a printer, scanner, browser or workstation, contact your Department Technical Staff.
    • If you have a question about the business process, workflow, security role/access or application, contact your department Power User.
  3. Department Power User:
    • For issues with the application or workflow, contact the KU IT Application Analyst at workflow@ku.edu.
    • For technical issues, contact your department technical staff.
  4. Department Technical Support Staff:
    • For issues with the application or workflow, refer the user to the department Power User. If needed, contact the KU IT Application Analyst at workflow@ku.edu.
    • For technical issues, check the Knowledge Base and then ask Tier 2 Support

Scanning and Document Workflow support pyramid


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Information for Power Users

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